ZamZam is the data controller for the processing of your personal data. For questions, contact us via the shop you ordered from or our support channel.
When you place an order, we collect: name, phone number, email address, delivery address, and order details (items, amount, notes). We also collect technical data such as cookies necessary for the website to function.
We use your data to: process and deliver your order, contact you about your order, send order confirmation, and comply with legal requirements (e.g. accounting and VAT). We NEVER sell your data to third parties.
We keep your order data as long as necessary to provide the service and comply with legal requirements (Danish accounting law requires storage for up to 5 years). After that, your data is deleted or anonymized.
You have the right to: access your data, correct inaccurate information, have your data deleted ("right to be forgotten"), withdraw consent, and complain to the Data Protection Agency. To exercise your rights, contact us via the shop you ordered from.
We use necessary cookies for the website to function (e.g. to remember your session and cart). These are essential and cannot be disabled. We do not use marketing cookies without your consent.
We protect your data with up-to-date security measures: encrypted connection (HTTPS), protected passwords, and limited data access.
If you believe we process your data incorrectly, you can complain to the Danish Data Protection Agency (datatilsynet.dk).
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